To be eligible for a return, your item must be in original condition and must not have been worn, altered or washed with original packaging and tags in place. Please ensure to contact us, within 7 days of receiving your order, so we are able to best assist you. If more than 7 days have passed since receiving your order, unfortunately we cannot accept returns.
We do not offer refunds due to change of mind, which includes the below:
- Order not arriving within the time frame you need due to our post providers. If your order is a gift or for a special occasion we recommend express post. Under no circumstance is Petit Co. obligated to refund orders due to delivery delays from our post providers. Once an order leaves Petit Co. we have no control over how long it can take to be delivered to you.
- Purchasing multiple items in varying sizes to return the unwanted sizes. Please note at times we offer free shipping if you order over a certain threshold. Returning items, which results in your total order value being lower than our free shipping threshold will incur you being charged for the shipping it cost us to send you your original order.
- We are happy to offer you a store credit or exchange for purchasing the incorrect size. Refunds do not apply for incorrect sizing. All sizing and measurements are provided on our website. We are always more than happy to help you and provide assistance with sizing.
We recommend returning the parcel using a registered postal service as Petit Co. cannot be held liable for return parcels that are lost. Customers must take care of shipping and any duty costs, if they are applied.
Please direct any questions regarding our Return Policy to firstname.lastname@example.org
Any faults must be reported within 7 days of receiving your order to be eligible for return or refund. Please contact our Customer Service team at email@example.com to arrange a return via post. If the item is deemed to have a manufacturing fault, we will arrange for the faulty goods to be replaced as soon as possible. All items must be returned in new condition with the correct packaging and tags in place. A refund will be issued if we cannot replace the item. Return postage of items with manufacturing faults will be covered by Petit Co. Petit Co. reserves the right to deny a return if it does not meet our returns policy.
SALE PERIOD AND ITEMS
Our sale periods have specific start and end dates. If you have placed an order outside of when our sales start or finish, under no circumstances are we obligated to honour or refund you the difference in your order price or value. If under the rare circumstance you have placed an order within our sale period and the discount has not been applied we are happy to refund you the difference.
Unfortunately sale items or sample sale items cannot be refunded.
HOW TO PROCESS A RETURN
In order to make a return, customers must first contact Petit Co. by email within 7 days from the date of purchase in order for exchange, store credit or refund. In order to process your return please email firstname.lastname@example.org with the following information:
- Date of purchase
- Original order number
- Items to be returned
- Reason for return, and
- Your preference of exchange, store credit or refund.
Returns must be sent via Registered Post and directed to the address we provide you in email.
CANCELLATIONSOnce an order is placed we do not accept cancellations by request of the customer. Final acceptance of the order is given by Petit Co. and we reserve the right to refuse or cancel any order. If you have an issue with an item or wish to discuss this policy please contact us at email@example.com